Key Contacts at Douglas Orr Plumbing, Inc.

“Highly recommend - very responsive and cost effective compared to similar options in the market.”

I used Douglas ORR for my hot water heater replacement. They were very easy to work with on getting pricing estimates, providing information to find the right product and size, and coordinating with my schedule to send a plumber out and help solve my problem. Within 24 hours I had enough answers and insights from their team to move forward and have a technician out to my place with an exact pricing estimate. The work took just over 3 hours and it looks 1,000x better now. Highly recommend - very responsive and cost effective compared to similar options in the market.

- Jacob C.

“Prompt, Great Communication & Honest”

Luis Duero came out, diagnosed the problem and began fixing it right away. He was prompt, communicated with me before and during the service call and was very honest. I will call Doug Orr with all my plumbing needs.

- Judi H.

“Nice, Professional, and Efficient!”

I needed a new tankless water heater. I called several plumbers and each one of them tried to upsell me and charge me more than what I wanted to spend (even after I explained how much I could spend). I got frustrated reached out to Home Depot who put me in contact with Douglas Orr plumbing and had my tankless water heater installed the next day. All the other companies wanted me to wait 3 or more days knowing that I had zero hot water in my home. Billy arrived on time, was very nice and professional and did the job quickly. I'd also like to say that Mary in the office is also a very knowledgeable, kind and helpful and friendly. I highly recommend this company. It's hard to find good employees these days and wanted to make sure I appreciated the extra steps they took to help me the next day!

- Shannon D.

“30 Years”

Have been using Douglas Orr for over 30 years at our business and personally for 18 years. They never disappoint!

- Susan F.

“Courteous & Knowledgeable”

I had Cesar come to my house in Miami Springs. He called to let me know he was on his way. When he arrived, he was very courteous and knowledgeable. He unclogged my garbage disposal and was very professional. Then he went to my bathroom and replaced my flapper. Thanks to Caesar, now my garbage disposal and toilet are working fine. I was going to have a new garbage disposal installed, but Caesar told me it did not warrant replacement and saved me $134.00. I’m very happy with Caesar. He was great!

- Rudy N.

“Great Customer Service”

Eddy was very professional and demonstrated great customer service as he was helping me throughout the process. I would highly recommend this company if you ever need plumbing assistance. Matt helped repair the leak in the concrete slab and was excellent! Great work ethic goes a long way and I’m glad I chose this company to help me.

- S. 32

“Rare Professionals”

This is my 2nd time using Douglas Orr Plumbing and both times they've been awesome. They were able to schedule someone in less than 24 hours for a non-urgent toilet leak. Eddie communicated clearly what he was going to do and walked me through every step. He was especially patient despite the chaos and excess bureaucracy my building's association imposes on contractors. He was courteous and respectful of mask mandates at all times. I'd be glad to have him out to do more work in the future.I wish I could remember the name of the previous guy who came out, but he was similarly professional, courteous and did a great job with my kitchen sink / garbage disposal. He was extra thorough in checking to make sure there were no leaks after he finished his work.My experience working with other contractors in Miami has often been chaotic, with people going silent on communications, and even simply not showing up after being scheduled. These guys are rare professionals. Thanks again to everyone I've interacted with at Douglas Orr.

- R. B.

“Very impressed with the courteousness, professionalism, and cleanliness of the plumber and the job.”

It has been a long time since the garbage disposal backed up and hand plunging did not clear the pipe. Called Douglas Orr Plumbing and they had a service plumber to the house on a timely basis.

- Ron H.