NOTICE OF CONSUMER RIGHTS UNDER THE CONSTRUCTION INDUSTRIES RECOVERY FUND
You have certain rights under Florida law if you have suffered damages caused by a state-licensed contractor or a construction company with whom you have signed a contract. State law requires that you be provided with this notice of your rights regarding the Construction industries Recovery Fund, including how and where you can file a claim against the Fund for reimbursement of any damages you have suffered. You may be eligible for reimbursement if you have suffered monetary loss due to certain acts (described below) by the contractor, financially responsible officer or business organization licensed under Chapter 489, Part I, Florida Statutes. The fund is available only in cases where the contract was signed and the violation occurred on or after July 1, 1993.
Who is Eligible?
In order to seek compensation from the Construction industries Recovery Fund, you must have:
- Entered into a written contract with a licensed contractor for work on residential real property;
- Commercial legal action against the contractor, financially responsible officer or business organization; and
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Suffered a financial loss due to the contractor:
- Knowingly violating applicable city, county or state building codes or laws.
- Committing mismanagement or misconduct in the practice of contracting that causes financial harm to a customer:
- Abandoning a construction project for more than 90 days; or
- Signing a false statement claiming that the work is bonded, that all payments to subcontractors have been made, or claiming to have provided certain worker’s compensation and insurance protection.
Florida laws provide specific definitions for determining whether a contractor’s actions may constitute one of these violations. See §489-129(1)(d), (h), (k), (l), Fla. Stat. In addition, you must notify the Construction Industry Licensing Board (CILB) of your claim by certified mail at the time you commence legal action.
Filing a complaint against a contractor is not the same as filing a claim against the Fund. Even if you file a complaint against a contractor with the Department of Business and Professional Regulation (DBPR), you still have to give the CILB notice of your claim and you will also be required to file a Construction Industries Recovery Fund Claim Form with the CILB. To request a Construction Industries Recovery Fund Claim Form or to receive more information about the Fund, write to:
Construction Industry Licensing Board
7960 Arlington Expressway
Suite #300
Jacksonville, Florida 32211-7467
Phone: (904) 359-6310
If you have any questions and/or want to file a complaint with the DBPR against the contractor, the financially responsible officer and/or the business organization, please write to the Complaints Section, DBPR, 1940 North Monroe Street, Tallahassee, Florida 32399-0782.
Conditions For Recovery
In order to recover from the Fund, you must be an individual – not a company. The Recovery Fund is a last resort. Before you can receive any money from the Fund, you must have obtained a final judgement from a Florida court or a restitution order from the CILB based on the types of violations of law already mentioned. Both the violation of law and the signing of the construction contract must have occurred on or after July 1, 1993. Before the Fund will pay you any money, you must show that you have made every effort to determine if there are any assets from which you can recover all or part of the money you are owed. If so, you must try to recover before you can collect from the Fund. You have to file a claim for recovery with the Fund within 2 years of the time the violation of law happens or within 2 years of the time you find out or should have found out about the violation of law. No claim can be made more than 4 years after the time the violation of law happened.
Payments From the Fund
The Fund does not pay post-judgement interest, punitive damages, or attorney fees. The Fund only pays what you have mot yet collected for actual or compensatory damages. The Fund pays the lesser of up to $25,000 per claim, $25,000 per transaction, or $50,000 per contractor.
FOR MORE INFORMATION ABOUT THE FUND, SEE §§ 489.140 TO 489.143, FLA
STAT. AND RULES 61G4-21.001 TO 61G4-21.005, FLA ADMIN. CODE
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Hear From Our Happy Customers
At Douglas Orr Plumbing, Inc., your satisfaction is our priority! See for yourself what our customers have to say about working with us.
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I used Douglas ORR for my hot water heater replacement. They were very easy to work with on getting pricing estimates, providing information to find the right product and size, and coordinating with my schedule to send a plumber out and help solve my problem. Within 24 hours I had enough answers and insights from their team to move forward and have a technician out to my place with an exact pricing estimate. The work took just over 3 hours and it looks 1,000x better now. Highly recommend - very responsive and cost effective compared to similar options in the market.- Jacob C.
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Luis Duero came out, diagnosed the problem and began fixing it right away. He was prompt, communicated with me before and during the service call and was very honest. I will call Doug Orr with all my plumbing needs.- Judi H.
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I needed a new tankless water heater. I called several plumbers and each one of them tried to upsell me and charge me more than what I wanted to spend (even after I explained how much I could spend). I got frustrated reached out to Home Depot who put me in contact with Douglas Orr plumbing and had my tankless water heater installed the next day. All the other companies wanted me to wait 3 or more days knowing that I had zero hot water in my home. Billy arrived on time, was very nice and professional and did the job quickly. I'd also like to say that Mary in the office is also a very knowledgeable, kind and helpful and friendly. I highly recommend this company. It's hard to find good employees these days and wanted to make sure I appreciated the extra steps they took to help me the next day!- Shannon D.
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Have been using Douglas Orr for over 30 years at our business and personally for 18 years. They never disappoint!- Susan F.
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I had Cesar come to my house in Miami Springs. He called to let me know he was on his way. When he arrived, he was very courteous and knowledgeable. He unclogged my garbage disposal and was very professional. Then he went to my bathroom and replaced my flapper. Thanks to Caesar, now my garbage disposal and toilet are working fine. I was going to have a new garbage disposal installed, but Caesar told me it did not warrant replacement and saved me $134.00. I’m very happy with Caesar. He was great!- Rudy N.
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Eddy was very professional and demonstrated great customer service as he was helping me throughout the process. I would highly recommend this company if you ever need plumbing assistance. Matt helped repair the leak in the concrete slab and was excellent! Great work ethic goes a long way and I’m glad I chose this company to help me.- S. 32
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This is my 2nd time using Douglas Orr Plumbing and both times they've been awesome. They were able to schedule someone in less than 24 hours for a non-urgent toilet leak. Eddie communicated clearly what he was going to do and walked me through every step. He was especially patient despite the chaos and excess bureaucracy my building's association imposes on contractors. He was courteous and respectful of mask mandates at all times. I'd be glad to have him out to do more work in the future.I wish I could remember the name of the previous guy who came out, but he was similarly professional, courteous and did a great job with my kitchen sink / garbage disposal. He was extra thorough in checking to make sure there were no leaks after he finished his work.My experience working with other contractors in Miami has often been chaotic, with people going silent on communications, and even simply not showing up after being scheduled. These guys are rare professionals. Thanks again to everyone I've interacted with at Douglas Orr.- R. B.
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It has been a long time since the garbage disposal backed up and hand plunging did not clear the pipe. Called Douglas Orr Plumbing and they had a service plumber to the house on a timely basis.- Ron H.